Check that you’ve entered the key exactly as provided (no spaces). If it still fails, contact us with your license key and purchase email.

You can manage your activations through the Foxel Customer Portal. Simply sign in and deactivate the device you no longer use — this will free up a slot so you can activate Foxel on a new machine.

You can cancel your subscription anytime through the Paddle Customer Portal. After cancellation, your license stays active until the end of the current billing period.

Not at this time. Licenses are bound to the purchase email.

You can purchase update extensions anytime through the Foxel Customer Portal. Each extension adds one additional year of updates to your lifetime license and costs 25% of the original license price.

You can adjust your Studio seats via the Foxel Customer Portal where you can add or remove seats on a subscription or buy extra seats for a lifetime license.

On app start, Foxel automatically checks for updates. You can also use Help → Check for Updates anytime. Subscriptions always receive updates. Lifetime licenses include 12 months of updates from purchase; after that you can keep using your current version and still see the last eligible release, but newer ones require renewing update eligibility.

Yes. This warning appears because the installer is not yet code-signed. If you downloaded it from foxel.io, you can safely proceed.

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